Privacy Policy

Who we are

This website is run by The Jewel Vault Co. We are responsible for the personal information and the terms described here. You can contact us through our enquiry form.

What this website collects

Only what you choose to send us through the enquiry form. There are no accounts, no online payments, no cookies, no analytics, no advertising and no tracking of any kind on this website.

Like every website, ours is delivered by a hosting provider, Cloudflare, Inc. (Cloudflare Pages). To deliver pages and protect the site from abuse, the hosting provider's systems process technical information about each request, such as your IP address, browser type and the page requested. We do not use that information to identify you, build profiles or market to you.

Your wishlist

If you save pieces to your wishlist, the list is stored only in your own browser on your own device (browser local storage). It contains the reference numbers of the pieces you saved and nothing about you. It is never sent to us. Clearing your browser data, or removing the pieces, deletes it.

When you send an enquiry

The enquiry form asks for your name, email address, an optional phone number and your message, plus the piece you are asking about. When you press send, these are emailed to us through our email provider. Our website is built and looked after by Localworks, and enquiries may reach us through their inbox, which they pass straight on to us and do not use for anything else.

To stop spam, the form also counts how many enquiries come from each connection over ten minutes. It stores a scrambled (hashed) version of your IP address for that, never the address itself, and deletes it automatically after ten minutes.

We use it to answer your enquiry and, if you decide to buy, to agree and complete the sale and keep the records the law requires. We do not use it for marketing, and we do not add you to a mailing list.

Who we share it with

We do not sell or rent personal information. We share it only with the providers who handle it on our behalf (our email and hosting providers, and Localworks as described above), with a courier when you have bought a piece and asked us to deliver it, or when the law requires us to.

Some of these providers operate internationally, so your information may be processed outside the country where you live. Where that happens, we rely on the safeguards those providers offer.

How long we keep it

We keep enquiries only for as long as we need them to answer you. If you buy from us, we keep the sale records for as long as tax and accounting law requires. You can ask us to delete your emails at any time, unless we are required to keep them.

Your rights

You can ask us what personal information we hold about you, ask for a copy, ask us to correct or delete it, or object to how we use it. Contact us through our enquiry form and we will reply within the time the law allows. You also have the right to complain to the data protection authority where you live.

Changes to this policy

If what this website does changes, for example if we add online ordering or analytics, we will update this policy before the change and show the new effective date at the top of this page.